The Speakable Website: When Customers Talk to Your Site — Literally
Have you noticed that some customers just won't type long messages on a phone — seniors, people working with their hands, or anyone for whom typing Thai on a small screen is slower than speaking?
Everyone can speak.
A speakable website lets customers ask by voice and, if they choose, hear the answer spoken back. Not a future demo — it runs on our own website today.
How it works
- The customer taps the mic in the chat window and gives consent first (we ask every time, per PDPA).
- Speech-to-Text transcribes the voice — Thai supported.
- The RAG system searches the business knowledge base and answers exactly as if the question had been typed.
- With "spoken replies" on, Text-to-Speech reads the answer aloud.
Why it fits the Thai market
- Thai users are mobile-first, and typing Thai on a small screen is slower than speaking
- Seniors and non-typists get equal access to your business information
- Hands-busy customers — driving, cooking, on-site — can still ask
- A genuine accessibility upgrade with zero extra installs
What about privacy?
Our rule: consent is requested before the mic ever opens, and voice is converted to text automatically without being stored. That standard ships with every build.
Try it — on this site
Tap the chat with Nong TT in the bottom-right corner, then tap the mic ("speak to type") — or enable spoken replies and listen.
Read next: What is an AI-native website? · Want a speakable website? Talk to us free or LINE @tectony